Refund policy

Purl English aim to create products of exceptional quality. We hope that you are delighted with your purchase. If for any reason you wish to return your purchase, we will be happy to exchange it for a more suitable replacement or to give you a refund, provided that; this is requested within 7 days of receiving your delivery and that the item is returned in its original, unused condition. All labels must remained attached and the product must be returned in/ with its original packaging accompanied with the delivery note (this does not apply to bespoke pieces or personalised items – see below). Delivery charges on returned items are at the customers expense and we recommend using registered post as we will not be responsible for goods that are lost or damaged in transit. The original delivery charge is non-refundable. In the case of exchanges a re-delivery charge will apply. Any postage or courier charges incurred by Purl English will be deducted from refund payment. For UK customers deliveries are expected to be received within 1-2  working days from date of dispatch and will be sent using Royal Mail's Special Delivery Guaranteed by 1pm.

The return address will  be clearly labelled on your package and on the documentation within.

Bespoke or Personalised Products - As each product is manufactured to a specification agreed and confirmed by yourself, Purl English are unfortunately unable to refund any transaction regarding bespoke or personalised products. Purl English want you to be a satisfied customer and will therefore be happy to discuss appropriate solutions. If you wish to exchange or return goods please contact Purl English directly, within your statutory time limit and inform them of your intentions. Purl English will process your request next working day. Any disputes regarding our service must be handled through Purl English directly before contacting the bank.