Terms & Conditions
Product Description
We make every effort to ensure that product descriptions on our website are true to the finished goods. However, due to conditions outside our control, such as photographic reproduction and the variability of display screens, the appearance of colours and sizes may vary. We want you to be delighted when you receive your Purl English product, so we aim to provide you with as much information as possible on the website, to aid you in making an informed decision. To further ensure you are completely satisfied with your decision, Purl English is always available to discuss any details or questions that you may have; Contact Us over the phone, or by email. Please request colour swatches of the actual yarns used if you are in any doubt and we will be delighted to post them to you before any purchases are made.
Help And Advice
The Purl English team wants you to be completely satisfied with every stage of your purchase. If there is anything you would like to discuss in more detail please Contact the Purl English team by telephone or email.
Pricing
The fluctuation of yarn prices and exchange rates are due to circumstances out of our control, we therefore reserve the right to change prices quoted on our website at any point in time. We will aim to change these prices immediately on the website, however product prices are finally determined at the point of sale. Customers will be notified before purchase of any price change. Any prices quoted inaccurately due to technical problems with our website will be dealt with in the same way as altered prices.
Availability
Purl English cashmere products are knitted individually to order and as such delivery times for products may vary depending on demand at that time. We source only the finest cashmere, whose supply may vary throughout the year.
Payment
Purl English accept payment by Paypal. Visa, MasterCard, Maestro, Visa Electron, American Express and Direct Debit can also be processed through Paypal – select the “Pay by credit card/debit card” option when you are checking out. The Production of order will only begin once payment has been processed. Please Contact Us by telephone or email, if you prefer to pay by cheque and we will send you our details.
Delivery
After your order has been processed we will endeavour to have the item knitted, finished and packaged within 7 working days from receipt of order. Purl English will advise you as soon as the order has been dispatched.
UK Deliveries are expected to be received within 1-2 working days from date of dispatch and will be sent using Royal Mail's First Class Signed For service. A signature will be required upon receipt of your parcel.
Deliveries within the EU are expected to be received within 3-5 working days from date of dispatch and will be sent using the Royal Mail's International Tracked and Signed service. A signature will be required upon receipt of your parcel.
Deliveries to the rest of the world are expected to be received within 6-7 working days from date of dispatch and will be sent using the Royal Mail's International Tracked and Signed service. A signature will be required upon receipt of your parcel. (Please note that Import Duties may apply on receipt of the parcel, Purl English have no control over this and the customer is responsible for the charges.)
Any change to the above circumstances such as busy times of year for transit or availability of Cashmere, Purl English will advise you at the point of order. Please be advised that transit times are being adversely affected by the Coronavirus Pandemic, although to date Purl English International shipments have not been affected more than an extra day or two.
Please contact Purl English if you have any particular delivery requirements and we will do our best to accommodate your requests.
Returns
Purl English aim to create products of exceptional quality. We hope that you are delighted with your purchase. If for any reason you wish to return your purchase, we will be happy to exchange it for a more suitable replacement or to give you a refund, provided that; this is requested within 7 days of receiving your delivery and that the item is returned in its original, unused condition. All labels must remained attached and the product must be returned in/ with its original packaging accompanied with the delivery note (this does not apply to bespoke pieces or personalised items – see below).
Delivery charges on returned items are at the customers expense and we recommend using registered post as we will not be responsible for goods that are lost or damaged in transit. The original delivery charge is non-refundable. In the case of exchanges a re-delivery charge will apply. Any postage or courier charges incurred by Purl English will be deducted from refund payment.
Bespoke or Personalised Products - As each product is manufactured to a specification agreed and confirmed by yourself, Purl English are unfortunately unable to refund any transaction regarding bespoke or personalised products. Purl English want you to be a satisfied customer and will therefore be happy to discuss appropriate solutions. If you wish to exchange or return goods please contact Purl English directly, within your statutory time limit and inform them of your intentions. Purl English will process your request next working day.
Disclaimer And Liability
By placing an order with us you have agreed to our Terms and Conditions. Please contact any member of Purl English if you are unhappy with any of this. The website and the Terms and Conditions provided are applicable to UK law.
Any use of the website or purchases made outside the UK will not be applicable to non UK laws or regulations. Your statutory rights have not been affected by these terms and Conditions.
Personal Use
Purl English cashmere products have been made solely for the private use of our customers, commercial resale of the product is prohibited without the consent of Purl English. For information about wholesale purchases for commercial purchases please Contact Purl English.
Copyright
The graphic content of this web site is protected by copyright and any unauthorised use is an infringement of that legal copyright. Graphic content includes all Purl English knitted gift & blanket designs and all photographic images, text content and video.